Warning: "continue 2" targeting switch is equivalent to "break 2". Did you mean to use "continue 3"? in /usr/www/users/fimccajgss/wp-content/plugins/revslider/includes/operations.class.php on line 2858 Warning: "continue 2" targeting switch is equivalent to "break 2". Did you mean to use "continue 3"? in /usr/www/users/fimccajgss/wp-content/plugins/revslider/includes/operations.class.php on line 2862 Frequently Asked Questions - Family Integrative Medical Centre

Delivery & Order Information:

Monday to Friday: 9.00am to 17.00
Saturday: By Appointment
Sunday: Closed 
Public Holidays: By Appointment


Orders will be shipped the following working day, after the receipt of your proof of payment.

Once order has been shipped you will receive a tracking number which you will be able to go track your parcel online on Fastway website 

Main Centres Gauteng R100.00
Main Centres: Mpumalanga | Limpopo | North West | Free State | KwaZulu-Natal R150.00
Main Centres: Eastern Cape | Western Cape R200.00
Main Centres: Northern Cape R250.00
Outlining Towns R250.00
Remote Towns R500.00 (Ultra Purple Zone)

(Terms & Conditions Apply)


Free Deliveries Terms & Conditions


This is applicable to all customers that live within a 50km range from MAIN or REGIONAL areas, an additional charge will be charged if your delivery address is beyond 50km from a main or regional city or town.

Additional charges will be incurred in the event that your area falls under the “Ultra Purple Zone” with our couriers , in this event you will be contacted and extra charges will apply , alternatively we will send your parcel with the national post office of which delivery times are uncertain.

This service does NOT apply to our Step 2 & AXI ranges as these items will be shipped directly from our supplier at their shipping rates.



City Centres in South Africa include:  Johannesburg, Pretoria, Cape Town, Nelspruit, George, East London, Bloemfontein, Polokwane, Welkom, Potchefstroom, Witbank, Durban & Port Elizabeth 


Outlining Cities & Towns in South Africa that are not mentioned above are classed regional areas.

If your order is unwanted, it’s ok to change your mind. We’ll accept returns up to 14 days after delivery  providing the following terms are met:

All packaging must be intact so that the item is in a resaleable condition
Seals and wrapping must be unbroken
Postage costs are covered by the customer a postage charge will be deducted from your refund


In the unlikely event you receive an item that is damaged or proves to be faulty please contact us as soon as possible on +2711 027 1600 / +2779 494 4553 or info@fimc.co.za.

To track your order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.  Order Tracking


You will receive TWO email confirmations after you place your order online:

The first confirming that the order has been received will come to you immediately following the completion of your online order.

The following business day, you will receive an email confirmation that your order has been approved and is being processed. If we have any questions about your order, you will be contacted by phone.

As always, our team is here to assist you. You may mail us at any time with questions about online ordering or any other problems or questions you may contact us at    info@fimc.co.za 

If you would like to speak to a representative you can call us during office hours Monday to Friday

+27 (11) 027 1600 / +27 (79) 949 4553


For safer, quicker and easier payments save your card details on   PayFast  when shoping on www.fimc.co.za

Simply select to save your details on your next purchase and once your order has been placed you’ll be prompted to choose your security question on the order confirmation page. Then, on your next purchase simply select your card, supply your CVV number to complete your order. Note, you can save more than one card, and all saved cards will be available on checkout page for quicker and easier payments, especially if you’re shopping on the go. You can also manage your saved credit card information on your accounts page. 

What information will we need?

Your 16-digit credit card number
The expiry date
The CVV number (that’s the last 3 digits on the back of your card)
Your name exactly as it appears on the front of the card

Immediately. That means we can start processing your order straight away.

Please Note: Credit Cards used for the first time on our website together with any large or unusual credit card transactions will need to be validated by the issuing bank or the cardholder before your order can be processed.

Please enter your Username and Password into the fields provided when clicking on the top right hand side LOCK, to access your FIMC account. If you do not have an account with FIMC and wish to create one, please contact the system administrator at    info@fimc.co.za

If you have forgotten your password or username please contact Romy at FIMC at info@fimc.co.za

1. Find the items you wish to buy

Keyword search boxes are located on nearly every page. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find an item that interests you, click the title or name of the item to see its details and including availability.

2. Add to cart

Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added an item to your Shopping Cart, keep searching until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Cart button on the TOP right hand side of the website. 

3. Check out

To enter checkout, click on the ‘proceed to checkout’ button.
Your product list will appear. Select the products you wish to buy and click on the check-out button on the top right of the page
You will now be prompted to log in or register
Select your delivery method and click on the continue button on the bottom right
Select your delivery address or create a new delivery address
Select your payment method, and click on the ‘buy now’ button on the bottom right of the page
Click on ‘proceed’ if you are ready to complete the payment process
A complete order summary will now display with all the details of your order. Please ensure that all information, including your delivery details are correct.

Please note : when purchasing for the first time on FIMC we may ask you for proof of identification.

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